・本商品は反りにくいように工夫し加工してありますが、木の性質上、時間や環境の変化とともに反りや変形が生じます。

・本商品の修理については有償にて承っております。なお、修理時の送料は往復ともお客様にご負担いただいておりますのでご了承ください。

・保証期間は設けておりません。初期不良以外の修理は全て有償になります。

・本商品を使用したことによる他製品の破損・損傷・故障・紛失その他に関しましては、弊社は一切の責任を負いかねます事をあらかじめご了承ください。

・製品の仕様・価格等は予告なく変更になる場合がございます。ご了承下さい。

Shipping & Customs Policy Shipping 1. Shipping Areas

Our products are shipped both within Japan and internationally.

2. Carriers

Domestic deliveries are handled primarily by Yamato Transport, Sagawa Express, Japan Post, or other carriers designated by the Company. International deliveries are handled by FedEx or other international carriers designated by the Company. Please note that customers cannot specify the carrier.

3. Delivery Time

• Domestic shipping: For in-stock items, orders are usually shipped within 3–7 business days after confirmation. Made-to-order items will be shipped promptly after completion. • International shipping: For in-stock items, orders are usually shipped within 5–14 business days after confirmation. Made-to-order items will be shipped promptly after completion. Delivery times may vary depending on customs clearance procedures and local conditions.

4. Tracking

A tracking number will be provided by email once your order has been shipped. Delivery status can be checked via the carrier’s tracking service.

Shipping Fees

• Domestic shipping: Flat-rate nationwide. • International shipping: Fees vary depending on destination, weight, and size. The final amount will be displayed at checkout.

Customs Duties & Import Charges 1. United States Orders (Prepaid)

For shipments to the United States, estimated customs duties, import taxes, and customs clearance-related charges are calculated in advance and collected at checkout.

The Company will pay such duties and clearance-related charges to the carrier and/or customs authorities on behalf of the customer.

Customers in the United States will not be required to pay additional customs duties or import-related charges upon delivery, except in cases where customs authorities impose unexpected or additional assessments beyond the prepaid amount.

The prepaid amount is calculated based on current regulations and carrier practices. In rare cases where the actual assessed charges differ significantly, the Company reserves the right to request payment of the difference or issue a refund of any overpaid amount.

2. All Other Countries (Customer Responsibility)

For international shipments to countries other than the United States, customs duties, import taxes, and customs clearance fees may apply depending on local regulations.

All such charges are the responsibility of the purchaser (the customer) and must be paid directly to the carrier or customs authorities upon request.

The Company cannot provide advance estimates of customs duties or import taxes for destinations outside the United States.

Important Notes

• Delivery may take longer than expected due to customs inspections or local delivery conditions. • Certain products may not be deliverable depending on the import regulations of each country. In such cases, the Company reserves the right to cancel the order. • If customs duties or import taxes are not paid (for destinations outside the United States), the shipment may be returned or disposed of by the carrier. In such cases, the Company cannot refund the product price or shipping fees.

Return Period & Conditions While the Company takes the utmost care to ensure the quality of its products and delivery, if you receive a defective or incorrect item, please contact us by email within 7 days of receipt (including the date of delivery). We will promptly provide instructions for return or exchange. For returns due to customer preference or convenience, the cost of return shipping and re-shipping shall be borne by the customer. We cannot accept returns or exchanges in the following cases: •    Items returned after 7 days without prior notice to the Company •    Items that have already been used •    Items or product packaging/manuals that have been damaged or defaced •    Personalized, engraved, or custom-made products (except in the case of defects) •    Sale items or outlet products (if applicable) •    Food, hygiene products, or other items that cannot be returned due to their nature (if applicable)

Return Shipping Costs •    Customer convenience returns: The customer is responsible for return shipping, re-shipping costs, and bank transfer fees for refunds. •    Defective or incorrect items: Return and re-shipping costs will be borne by the Company. Please return items using postal or courier services. If return by “cash on delivery” (collect on delivery) is possible, the Company will provide instructions.

Defective Products If a defective or incorrect product is received, we will exchange it for a replacement after checking stock availability. If a replacement is not available, we will issue a refund. •    “Defective product” refers to items with manufacturing defects or damage during shipping. •    For natural wood products, variations in grain, color tone, knots, or other natural characteristics are not considered defects. Please contact us by email or phone within 7 days of delivery. Requests made after this period may not be eligible for return or exchange.

Refunds •    Credit Card Payments: Refunds or cancellations will be processed through your card company. In the case of customer convenience returns, the transaction fee will be deducted from the refund amount. •    PayPal Payments: Refunds or cancellations will be processed through PayPal. In the case of customer convenience returns, the transaction fee will be deducted from the refund amount. •    Bank Transfers or Cash on Delivery (COD): Refunds will be made by transfer to the designated bank account. Transfer fees will be borne by the customer in the case of convenience returns, and by the Company in the case of defective or incorrect products.

Return Procedure 1.    Contact us by email to request a return or exchange 2.    The Company will provide return instructions 3.    Return the product to the Company 4.    The Company will confirm the contents of the return 5.    Replacement or refund will be processed