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Act on Specified Commercial Transactions

store information

shop's name

Matsuba  Factory


Masayoshi Matsuba

sales manager

Hirokazu Matsuba


1492-1 Habucho, Fuchu city, Hiroshima Prefecture

Postal code : 726-0021

telephone number


FAX number


email address

home page

Products handled

Wooden palm rest and wooden miscellaneous goods


Sales quantity

The inventory information displayed on the shopping site (including sold out information) is only the approximate quantity output by the shopping system. Also, all items are one-of-a-kind, so please forgive us if they are out of stock.

After placing your order, we will confirm that you have received the ordered product once we send you an order confirmation email.

Necessary charges other than product price

・Unless otherwise specified, the displayed price includes consumption tax.

・Packaging and shipping charges and transfer fees will be borne by the customer.

Please check the billing amount including the above in your shopping cart before placing your order.

Packing and delivery fee nationwide

Standard delivery ¥800

​Mail delivery ¥220

*We try to ship in one package as much as possible, but due to delivery standards, weight, and safety, we may split the package into multiple packages even within the same order.

Application expiration date

Please pay within 7 days of ordering.

If payment is not received after 7 days, we will cancel your order.

If the item is out of stock, we may contact you and cancel your order.

Delivery time

In the case of bank transfer, the item will be shipped within 5 business days from the next business day after the payment is confirmed.

If you pay by credit card or Paypal, your order will be shipped within 5 business days from the next business day of your order.

*Transportation may be delayed due to weather conditions such as heavy snow or typhoons. For information on delays, please contact the shipping company using the tracking number in the shipping notification email, or contact our store.

Although we take every possible measure to ensure the quality of our products and delivery methods,

If there is a problem with the product, please contact our store via email within one week. We will immediately return the product for a replacement.

If the customer returns the item due to personal reasons, the customer will be responsible for the return shipping fee and re-shipping fee.

We may refuse returns or exchanges in the following cases:

・Products for which one week has passed since the product arrived without contacting our store.

・Products that have been used once

・If the product, product box, manual, etc. are defaced or damaged.

・Products with a name engraved (However, we will accept returns or exchanges due to defects.)

Regarding returns and defective products

Return deadline/conditions


Return shipping fee

*If the return is due to the customer's convenience, the return shipping fee, reshipping fee, and transfer fee will be borne by the customer. Please return it by post, courier, etc.

*If you receive a product that is different from what you ordered or a defective product, we will bear the return shipping, reshipping, and handling fees. We apologize for the inconvenience, but please first contact our store via email.

defective product

If there is a defective item, we will check our inventory status and replace it with a new or equivalent item.

Please contact us by email or phone within 7 days after receiving the item. Please note that after this time, we will no longer be able to accept requests for returns or exchanges.

Payment Methods

About payment methods

Payment method

・Bank transfer (prepayment)

·credit card


are available.

Payment deadline

Bank transfer: Shipment will be made after payment is confirmed.

Credit card: Your credit card company will charge you when your purchase is confirmed.

Paypal: Payment will be charged via Paypal at the time of purchase confirmation.

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